Privacy Policy

This Privacy Policy governs the manner in which Two by Zero collects, uses, maintains and discloses information collected from users (each, a “User”) of the Two by Zero website (“Site”) located at: https://www.twobyzero.com.au/

This privacy policy applies to the Site and all products and services offered by Two by Zero.

Personal Identification Information

We may collect personal identification information when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site.

Personal identification information can be collected from Users in a variety of ways:

  1. Contact page form
    We collect Name, Email, and Enquiry information. The information collected on this page is for the purpose of responding to your enquiry. Contact page data is never added to our email newsletter list or used for other marketing purposes.The Contact page form sends your enquiry to us by email but also stores your enquiry in the site database to improve the likelihood that your enquiry is received.
  2. Newsletter subscription
    We collect Email and Name, as well as your consent to store this information. The information collected for email Newsletter subscription is so that personalised emails can be sent to the User. We use MailChimp as our email marketing automation platform. If a User decides to subscribe to our newsletter, the information provided will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

Non-Personal Identification Information

When you visit the Site, we collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, we collect information about the individual web pages that you view, what websites or search terms referred you to our Site, and information about how you interact with the Site.

Analytics

We use Google Analytics for tracking visitors and aggregating information about the traffic to our websites in accordance with their Privacy Policy. You can learn more about how to opt-out of tracking in Google Analytics here.

Web Browser Cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Hosting

Our site is hosted by Synergy Wholesale in Australia. Our site is developed and administered in Australia by Two by Zero.

Sharing Your Personal Data

We do not sell, trade, or rent Users personal data to others.

We do share your personal information with the technical service partners as outlined above for the services described in accordance with their Privacy Policies.

Third Party Websites

Users may find links, advertising, promotional content or other material on our Site that directs them to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We may also use third-party advertising or marketing platforms from time to time to promote Two by Zero, our services, products or resources.

We do not control the content or links that appear on third-party sites and are not responsible for the privacy practices, content or policies of websites linked to or from our Site.

Third-party sites and services may change over time and may have their own privacy policies, terms of use and customer service policies. Browsing and interaction with any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

How Long We Retain Your Data

Most user data required on an ongoing basis is retained for as long as reasonably necessary for the purpose for which it was collected – for example, managing email newsletter subscriptions, maintaining user accounts where applicable, processing purchases or downloads of products and resources where offered, and maintaining records required for business or legal purposes.

User and sales data may also be retained to comply with legal obligations, maintain appropriate business records and resolve disputes. User data which is not required on an ongoing basis, such as some Contact form enquiries, may be periodically deleted.

What Rights You Have Over Your Data

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You may unsubscribe from our email newsletter list via the unsubscribe link contained in the newsletter. You may also review or change your email subscription information by updating your profile preferences via the link contained in the newsletter.

Where applicable, you may also opt out of certain marketing or advertising communications or tracking technologies in accordance with the options provided by the relevant service.

Privacy and Site Changes

From time to time, Two by Zero may review and update its Privacy Statement. Revised versions will be updated on the Site.

Your Acceptance of This Privacy Policy

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any feedback or questions about this Statement, the practices of this Site, or your dealings with Two by Zero, please complete the form on our contact page.